MicroMain Corporation, a leading provider of asset and facility management software and services, has announced the release of version 7.1 of its MicroMain Web Request tool, the company said.
"Part of the company's computerized maintenance management system (CMMS), MicroMain Web Request enables employees, tenants, students, clients and others to submit maintenance work requests to a central help desk or directly to the maintenance department," said a company spokesperson. "Requesters can also check on the status of their work requests at their convenience-at any time and from any location-using a web browser from their desktop or a web-enabled handheld device such as a smart phone or Pocket PC.
"New features and options in MicroMain Web Request v7.1 are aimed at both software administrators and those requesting work services. Email notifications, for example, have been expanded to include multiple addresses; these can be automatically generated for appropriate persons depending on the asset or property noted in the work request.
"With MicroMain Web Request, administrators can now create user accounts, specify security settings and defaults for individual users and guests, and manage the assets and locations available to requesters. Maintenance administrators can also use simple checkboxes in the maintenance management program to limit available properties, buildings, assets or services available in the MicroMain Web Request pick-lists.
"Requesters can register to create an account, which saves all pertinent basic information, or log-in as a guest, if this option is enabled. In addition to creating work requests, requesters can easily view the status of their requests, including details such as priority assigned to the request or due date.
"Requesters can also change their passwords online, have their passwords emailed to them, or send a message directly to the MicroMain Web Request administrator. Online help is also always available for requesters."
"Our goal was to make MicroMain Web Request even easier to use, for both administrators and requesters, and to give both parties more control," said David Tarver, director of development at MicroMain. "Our log-in and communication options, and our new interface, have clearly enhanced the requester experience. Administrators appreciate the simplified user management and increased security, as well as the ability to customize the look and requester options to meet their organizations' needs."
For more information contact:
MicroMain Corporation
5100 Bee Caves Road
Austin, TX 78746
512-328-3235
Fax: 512-328-5942
E-mail: info@micromain.com